Frequently Asked Questions

Everything you need to know about your ScentiMelti UK order

What are your shipping times within the UK?

We offer standard shipping which typically takes 3-5 business days. Express next-day delivery is also available for orders placed before 1 PM GMT.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid Royal Mail return label and drop your package at any local post office.

Are your garments ethically sourced?

Yes, at ScentiMelti UK, we partner exclusively with manufacturers who adhere to fair labor practices and use sustainable materials wherever possible.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.

Do you offer international shipping?

Currently, we primarily serve the UK, but we do offer international shipping to select European countries. Shipping rates and times will be calculated at checkout.